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Maybe your roof was old and in desperate need of being replaced, or maybe you had some storm damage that made a roof replacement necessary earlier than you expected. So here you are, replacing your existing roof with a brand new one. You expect to be covered for the next 25 to 30 years – or maybe even longer, depending on the type of roof you have chosen.
Imagine the shock and dismay of those unlucky few who find that they have a leak just days or weeks after getting their roof replaced.
This situation is very unlikely if you’ve chosen a professional team to install your new roof; however, it can happen. It’s more likely when inexperienced roofers complete the job, but truthfully, any new roof can develop a leak.
So, if you have the great misfortune of your brand-new roof getting a brand-new leak (or a recurring one), you need to know the course of action that will get things taken care of. At Thomas Roofing, here’s what we’d recommend you do if you see that your new roof is leaking:
- Stay calm and rational. Yelling, crying, and cussing probably won’t get you too far. Instead, be calm and objective when you speak to the best Arizona roofing company, we like to think that’s us :). Describe for them in detail the severity of your leak. If the kitchen isn’t flooded, don’t say that it is. If you are gracious enough to understand that the company made a mistake, you’ll probably be amazed at how appreciative they will be, and how attentive they will be to your repairs.
- Be positive yet firm. There’s no reason to threaten the company or its owner, and no benefit in accusing the company of doing poor work. You’ll only put them on the defensive when you act out of anger, even if you are fuming. After all, a bad reputation won’t help the company earn new business, so they want to make you happy if possible. Be honest with yourself and the roofer about how bad the new leak really is, and set a reasonable time frame for the company to get the repairs done.
- Talk with the same person. Dealing with the same person who handled your initial replacement means that you will have a trusting relationship with them from the start. If you have gotten along well with the person so far, they will understand that you aren’t trying to be difficult or get something for nothing. Having a working relationship with someone at the company means that you will be able to get in touch with them easily and you’ll already understand one another’s personalities before the crisis situation.
- Give the company a second chance. You don’t have to follow this advice, but we’d recommend that you don’t let another company repair the roof before you’ve given your original company of choice a chance to fix it. Everyone makes mistakes, but it’s the willingness to admit that you’ve done wrong and to make it right that will set apart amateurs from true roofing professionals.